Shipping & Returns

Return Policy

You have 14 days from the day you receive your package to exchange your item for another item or a site credit valid for 12 months.

Items must be returned in the exact condition they were received — tags must be attached and items must be unworn and unused.

Shipping Options

Orders are processed within 1–2 business days of being placed. We ship via USPS whenever possible and via FedEx for International orders.

Please note: we may contact you to verify shipping and billing information — delays in responding will delay your order.

Express shipping to Alaska, Hawaii, U.S. territories, rural routes, and remote locations may arrive in 3–4 business days.

International Shipping

International orders should be paid via PayPal to avoid holds on unverified international credit cards. We may request further documentation including card issuer contact information.

Ultimate Hair Company ships DDU (Duties and Taxes Unpaid) — we do not collect VAT, duties, or taxes. Any additional charges to clear customs are the customer's responsibility.

We ship to the following countries:

Argentina · Aruba · Australia · Austria · Bahamas · Barbados · Belgium · Bermuda · Brazil · Canada · Cayman Islands · Chile · China · Costa Rica · Cyprus · Denmark · Egypt · Fiji · Finland · France · Germany · Greece · Greenland · Guam · Guatemala · Hong Kong · Iceland · Ireland · Israel · Italy · Jamaica · Japan · Korea (Republic of) · Kuwait · Luxembourg · Macau · Malawi · Mexico · Monaco · Netherlands · Netherlands Antilles · New Caledonia · New Zealand · Norway · Panama · Papua New Guinea · Peru · Philippines · Poland · Portugal · Puerto Rico · Saudi Arabia · Singapore · South Africa · Spain · Sweden · Switzerland · Taiwan · Thailand · Trinidad and Tobago · Turkey · United Arab Emirates · United Kingdom · US Minor Outlying Islands · Venezuela · Virgin Islands (U.S.)

Holiday Shipping

Ultimate Hair Company is closed for the holidays and does not ship packages on Christmas Eve, Christmas Day, New Year's Eve, or New Year's Day.

Express shipping is not available December 23 – January 2.

Unavailable Stock

If a product is not available for immediate shipping, we will notify you by email with an estimated ship date. You may elect to wait for the product or cancel your order at that time.

How to Make an Exchange

We are very proud of our products and believe in their quality. If something isn't right, contact us at ultimatehairco@gmail.com and let us know the issue.

• We allow ONE product exchange within 10 days of purchase or receipt
• Hair must be intact, unused, and in its original packaging
• You must receive our approval before sending the package back
• Every exchange requires an RMA number written on the outside of the package
• You are responsible for return shipping charges and any price difference on the exchanged item
• All exchanges ship back to you at standard rate once tracking is confirmed

Send exchanges to:

Ultimate Hair Company
21700 Greenfield Rd., Suite 430
Oak Park, MI 48237

Email your tracking number and desired exchange item to ultimatehairco@gmail.com — we must approve before you ship.